We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management&nbsp;to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space.&nbsp;If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting&nbsp;industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting&nbsp;impact -&nbsp;this role is THE role for you.<h4>About us</h4>We are a VC backed fintech with a live product in the regulatory trade reporting space&nbsp;and growing list of institutional&nbsp;clients.&nbsp; Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore.&nbsp; If you want to join a scale-up that is going to provide growth and ownership, keep reading.KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering.&nbsp; We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of&nbsp;market participants across OTC derivatives transactions.&nbsp;&nbsp;We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients.&nbsp;Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams with deep expertises&nbsp;achieve better results and encourage skilled people to take responsibility and grow their careers. We live by the mantra of work humble, work smart, and work together.<h4>Responsibilities of this key role</h4>As a Client Success Manager at KOR you will be the go-to person for our clients. We have invested heavily in automation, self-service and on demand knowledge so that your client interactions are more premium value.&nbsp; Expect to work closely with clients across all levels of seniority and equally across the KOR internal team to deliver joyful experiences.&nbsp;This role depends on excellent communication, flexibility, and an enterprising attitude and these tops responsibilities:<ul><li>Primary contact for current client inquiries on business, domain, product and technical areas</li><li>First reviewer, validator and triage of technical escalations</li><li>Drive account growth</li></ul><ul><li>Expand revenue in accounts through pre-sales and existing client sales&nbsp;opportunities</li><li>Influence lifetime value through higher product adoption, client satisfaction and overall health scores</li></ul><ul><li>Organize, contribute and participate in KOR working groups as necessitated</li><li>Define and optimize client lifecycle by requesting, tracking and participating in programs and initiatives to improve engagement based on client segmentation and leading a culture of continuous improvement</li></ul>

New York

Do you have experience working with APIs?

Do you have experience working client facing and dealing with requests such as user account management, simulations, training and general support ?

We're looking for a Client Success Manager to join our team to help drive the best outcome for our clients in the OTC Derivatives / Regulatory Reporting space. 

Client Success Manager (North America)