We’re looking for an analytical, hands-on client success leader to own our North American client relationships and lead implementations from kickoff through go-live and beyond. You’ll be the trusted partner for institutional clients, lead complex onboarding projects, and drive retention and growth across your accounts. You’ll also help build how client success works at KOR. If you have deep experience in OTC derivatives or regulatory reporting, like being close to the detail as well as the relationship, and use modern tools (including AI) to scale what you do, this role is for you. We’ll hire at Manager or Director level depending on experience.<h4>About us</h4>We are a VC backed fintech with a live product in the regulatory trade reporting space&nbsp;and growing list of institutional&nbsp;clients.&nbsp; Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore.&nbsp; If you want to join a scale-up that is going to provide growth and ownership, keep reading.KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering.&nbsp; We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of&nbsp;market participants across OTC derivatives transactions.&nbsp;&nbsp;We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients.&nbsp;Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams with deep expertises&nbsp;achieve better results and encourage skilled people to take responsibility and grow their careers. We live by the mantra of work humble, work smart, and work together.<h4>What you’ll do</h4><ul><li>Own a portfolio of institutional client relationships across North America, from operations teams up to senior stakeholders</li><li>Lead client implementations end to end: scoping, planning, coordinating with our engineering team, test cycles and go-live</li><li>Be the senior escalation point, working through complex reporting, data and regulatory issues with clients</li><li>Drive retention, renewals and account growth, and partner with sales on expansion and new client pre-sales</li><li>Define and improve client success processes: onboarding playbooks, health scoring, QBRs and escalation paths</li><li>Use AI and automation to scale the team’s work and lift the client experience</li><li>Bring client and regulatory insight back into product priorities and KOR working groups</li><li>Visit clients on-site for kickoffs, go-lives, executive meetings and relationship reviews</li><li>Director level: lead and grow the North America client success team, including coaching analysts, and own CS metrics and reporting to leadership</li></ul>

Remote North America Timezone

Do you have experience working with AI tools in a professional setting?

Do you have experience working client facing and dealing with implementations, simulations, training and general support ?

Own North American client relationships, lead implementations and drive growth. Analytical, hands-on, AI-savvy. Fully remote in North America with regular client travel.

Client Success Manager / Director (North America)